Order Modification/Cancellation
Once an order has been placed and payment has been processed, the order cannot be modified or cancelled. The customer is responsible for ensuring that the shipping address provided at the time of checkout is correct. We are not responsible for packages that are lost or delivered to an incorrect address due to customer error, and no refunds will be made in these cases. Packages returned to us due to an incorrect address will be reshipped at the customer’s expense.
Change of Mind Returns
Please choose carefully as refunds are not provided where you have simply changed your mind or made a wrong selection. We recommend you carefully preview any orders and read our store policy before proceeding with your order.
Faulty Items
We have a 6-month warranty should a problem occur with your product*. Before returning any faulty items, we will help you diagnose and repair the fault through our troubleshooting process via email. This is to confirm that the goods are actually faulty. In most cases, we will be able to resolve the issue and prevent any unnecessary returns or inconvenience, saving you both time and handling fees should the product be found to be in full working order.
To do so, please take a clear picture/video of the defect and email support@ultra-cavitat.com with your order number and details about the defect and your video attached. If the fault is confirmed, we will provide with a Return Authorization Number and request that you return the product for assessment. When you return goods to us, you are responsible for the shipping costs. You must include all the items that you received in the original shipment and ensure that the Return Authorization Number is clearly visible on the outside of the package.
We will test all goods on return to verify the fault and, at our discretion, either repair or replace the defective product within a reasonable time. You may be provided with an indicative repair time, which time may vary due to reasons beyond our reasonable control, such as part availability and incorrect fault description. Any goods proven to be non-defective will be returned to you.
*Your warranty guarantee excludes faults caused by misuse, neglect or accidental damage. Perishable items such as creams/gels are also excluded.
90-Day Money Back Guarantee (if applicable)
If you do not see results after using your device for the recommended trial period, we will refund you the actual price paid in accordance with these terms and conditions.
Your trial period (90 days) begins upon receipt of your device as confirmed by the tracking number associated with your shipment unless otherwise stated. If you have been using your device for longer than the designated money-back guarantee trial period, you will not be eligible for a refund.
To make sure you’ve allowed enough time to see results, we ask that you have used the device for at least 70 days, 5 times per week for 5 minutes on the treatment area. This ensures that you have given the device a proper chance to start working for you. We also advise that it takes a minimum of 4 weeks to see visible results.
Below are guidelines to our 90-Day Money Back Guarantee Return Process:
STEP 1: Before you start your treatment, simply snap a photo of your treatment area.
STEP 2: Snap your weekly progress photo. The photo should be taken each week and of the same treatment area. You will need to take a minimum of 10 photos to accurately show that you used the device consistently throughout your 10 week journey.
STEP 3: If there are no noticeable results after 10 weeks, fill our Return request form here with your 10 photos.
STEP 4: A customer care team member will respond to your progress photos and assist you with the return and refund process. All refunds will be reimbursed back to the original form of payment once the device has been returned.
– The Money-Back Guarantee is only valid on devices purchased through our website.
– You must trial our device for a minimum of 70 days (from the date of delivery) but for no more than 90 days.
– All 90-day Money-Back Guarantee applications MUST be submitted within 90 days of receiving your device.
– All photos MUST have valid time and date stamps. A valid date stamp is a screenshot of the photo on your smartphone that shows the date and time on which the photo was taken.
If your application does not meet our return criteria, you will not be approved for a refund. Incomplete or illegible claims will not be refunded. If approved, we will refund you the device purchase price (at the time of purchase), once the device has been returned to our warehouse.
The greatest determining factor for a successful treatment is simply using it consistently, as advised, and for the recommended period of time. For those who are not consistent with their treatments, their results will reflect this. If the device has not been used correctly, and as instructed, the refund will not be approved. We reserve our right to reject a refund in the event that we are not satisfied, (acting reasonably) with the supporting evidence you provide to us.
Postage costs and the process of sending the device back to us (once approved by our team) is the full responsibility of the claimant, and return postage costs will not be refunded. We recommend to use a carrier that offers shipment tracking for all returns and either insure your package for safe return to us or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking and (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping. We ask all customers to allow up to 5 business days for the return to be processed, once it has arrived at our warehouse. Please do not return the package before contacting us, we cannot guarantee processing your refund if you don’t contact us first.